PG&E Commitment: Latest Updates on Wildfire Response and Recovery Effort

Posted on October 24, 2017

VIDEO: PG&E Employees Help Evacuated Residents as They Return Home

By David Kligman and Tracy Correa Lopez

SANTA ROSA —Dina Minyon and Roberto Godinez are helping return a bit of normalcy to residents’ lives following devastating North Bay wildfires.

Dina is from Richmond and Roberto is from San Jose. They’re among the many PG&E employees who have descended on this Sonoma County city to restore power and gas to customers.

PG&E's Dina Minyon listens to customer Barbara Hopp who describes what it meant that first responders were able to save her home.

“They’re definitely happy to see us,” Godinez said. “They’re elated to see the gas being turned back on and a hot shower is soon to come. But more than anything, they’re happy that they’re safe and someone is out here taking care of their needs.”

When the gas service representatives first arrived here, it was to make the area safe by turning off gas. With the wildfires contained, they’ve spent the past days scouring neighborhoods to find residents who need their gas service turned back on.

To turn gas back on, residents must be home so that PG&E technicians can access their homes.

Residents say PG&E employees are a welcome sight. Diane and Tom Conley got a visit from PG&E just an hour after they arrived home after they were evacuated for more than a week.

“We’re just delighted that we can move in and that we have electricity and gas,” Tom Conley said.

One hour after arriving home, Tom Conley gets a visit from PG&E gas service representative Roberto Godinez who restored gas service for the Santa Rosa customer.

Customer Barbara Hopp got her gas relit 20 minutes after pulling into her driveway after returning home. PG&E employees also are checking appliances to make sure they’re safe to use.

“It was very nice. PG&E has been amazing,” she said.

Minyon said she’s humbled to be able to serve residents.

“I love our customers,” Minyon said. “And I love just doing simple things for them like making sure they have heat. It’s just the most rewarding thing, and I love that.”

For more on PG&E’s response to the North Bay wildfires, visit

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"PG&E" refers to Pacific Gas and Electric Company, a subsidiary of PG&E Corporation.
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